• What do the numbers on the results dashboard mean?

  The results page of the completed studies found in the web app (https://my.vantagespace.com) is visually clear and easy to read to avoid any confusion or misinterpretations. The first row of options lets you choose to view the results with filters. Options include using saved filters, by workspace type(s), department(s), specific reference number(s) or occupancy type; by occupancy of each workspace or of each seat. For example, a workspace with capacity 2 can be oFew readers

• How are workspaces like cafeteria or a conference room displayed in results?

  These rooms are generally classified as one workspace. If you want to know how many people are utilizing the space vs. how many seats available, you can assign a number of seats in the study set-up viaw the web app (https://my.vantagespace.com).   Then, during observation, if “occupied” is selected, the app will ask observers to indicate the number of people occupying the workspace.Few readers

• How can I show a client the data from a study without showing other studies?

  Invite your client as a "Team Member" to your account with permission "External" via the web app (https://my.vantagespace.com). This means they will only see what you assign to them. They'll receive an invite to the study via email and a link to set a password. If it's a closed or finished study, we'll need to assign them for you. (You can't typically invite new users to closed studies). Just let us know the e-mail address of the user you want assigned!Few readers

• How do I export study data?

  The Vantage Space results dashboard found in the web app (https://my.vantagespace.com) automates analysis for you. To create other reports or share an important finding by email, you may want to export the fully customizable charts, graphs, and heat maps or a data set in order to create more analysis. The data collected throughout your study will be downloaded in real time. On the results tab for a given study, you can export the study data in CSV or XLSX format.Few readers

• How do I contact you with a data query?

  Protecting your privacy and security is critical to our mission at Vantage Space.  Our Data Protection, Security and Compliance teams work tirelessly to ensure your data is protected and so we comply with privacy laws such as GDPR. We have a Data Protection Officer to help you with any requests or questions you have about your data. You can reach out to us through the chat or by emailing team@vantagespace.com. Learn more about how we comply with the GDPR (httpFew readers

• FAQ: What is the difference between "Occupancy by Workspace" vs. "Occupancy by Seats"?

  Vantage Space tracks occupancy both of workspaces as a whole and how much capacity is being used in each workspace: You can set up a large meeting room holding 20 people as a single workspace, and observers can record how many people are using a workspace at once. The Dashboard can present data in two ways; per-workspace and per-seat. Per-workspace (the default) just looks at if a workspace has any occupants at all, so a single-person cubicle and a 10-person meeting room are weighted the sSome readers

• FAQ: What happens when a workspace is over capacity?

  Workspaces have a specific capacity when set up, representing the number of people who can use this workspace as designed. Designs do not correspond to real life, and a workspace may be observed with a greater occupancy than its nominal capacity; occupants may be standing, extra chairs have been brought in, or other circumstances that may arise. When this occurs, the observers are permitted to record more occupants than the capacity of the workspace to ensure accurate recording. As a rSome readers

• FAQ: What is data completeness & how does missing data affect statistics?

  There is no need to panic when your charts & graphs are not complete! This could be for several reasons! We have found that the number one reason for low data numbers is simply that the iPad(s) used on the survey have not been fully sync'd with a network! Once you have connection to the internet, the app will automatically sync & update on our servers. Other examples include: Example 1: You may be made aware by your obFew readers

• FAQ: I exported an XLSX file earlier this morning from a tour the day before but the data is blank?

  If you are sure the device was connected to the internet, please double check that the data was gathered. If so, it is likely that all the data hadn't fully been sent to the server (There's an indicator in the top right of the app for outstanding items). Once there is an active internet connection, any outstanding data on the device will be sent.  Note: Please also make sure that all devices used that day are synchronized.Few readers

• Why do the heatmap results show a wide range of color and occupancy percentages?

  If a region of your office has multiple workspaces assigned to it, the overall occupancy for the area is higher as the individual areas overlap. This makes the region darker than any individual occupancy would suggest. The individual percentages depend on whether you are using the "workspace" or "seats" view.   This can be filtered using the drop down menu for "Workspace Type(s)" seen below, found on the results page in the web app. (https://storage.crisp.chat/users/helpdesk/website/e73Few readers