Can I use one account for multiple observers?
We strongly advise creating individual accounts for your observers.
Using the same user account for multiple observers won't allow you to track individual performance and you won't know who to talk to when something goes wrong. Furthermore, if you use the same user account on multiple devices, they are treated as the same person which can lead to problems when syncing data or closing tours. Don't take the risk of data loss!
We recommend giving each observer their own email and password. You can easily invite new users and set their permissions in the "Manage Team" section on the web app. There is no limit to the number of users you can invite. For most observers we recommend setting the permission level to "external". This allows observers to use all features on our observation app but heavily restricts access to the web app data.
Using the same user account for multiple observers won't allow you to track individual performance and you won't know who to talk to when something goes wrong. Furthermore, if you use the same user account on multiple devices, they are treated as the same person which can lead to problems when syncing data or closing tours. Don't take the risk of data loss!
We recommend giving each observer their own email and password. You can easily invite new users and set their permissions in the "Manage Team" section on the web app. There is no limit to the number of users you can invite. For most observers we recommend setting the permission level to "external". This allows observers to use all features on our observation app but heavily restricts access to the web app data.
Updated on: 08/03/2022
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