> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://learn.vantagespace.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Installing and running the Vantage Space mobile app

"This guide covers how to access the **observation app** on different devices, preparing for tours, and offline use.

## Where to collect observations

The **observation app** is separate from the main web app at [https://my.vantagespace.com](https://my.vantagespace.com), which is used for study setup, team management, and viewing results.

How you access the observation app depends on your device:

| Device | How to access |
| ---- |
| **iPhone or iPad** | Install from the [App Store](https://apps.apple.com/us/app/vantage-space/id6745690028) |
| **Android phone or tablet** | Install from [Google Play](https://play.google.com/store/apps/details?id=com.vantagespace.mobile) |
| **Windows PC, laptop, or Surface** | Open [https://next.vantagespace.com](https://next.vantagespace.com) in Chrome, Edge, or Firefox — no install required |

Use devices from the last 2–3 years with current OS updates where possible.

## Installing on iPhone, iPad, or Android

**iOS (iPhone and iPad):** [https://apps.apple.com/us/app/vantage-space/id6745690028](https://apps.apple.com/us/app/vantage-space/id6745690028)

**Android:** [https://play.google.com/store/apps/details?id=com.vantagespace.mobile](https://play.google.com/store/apps/details?id=com.vantagespace.mobile)

Open the App Store or Google Play on your device, search for **Vantage Space**, or use the links above. Tap **Get** / **Install**, then sign in with your user credentials.

## Using the observation app on Windows mobile devices (e.g. Microsoft Surface)

There is no separate Windows app. Open [https://next.vantagespace.com](https://next.vantagespace.com) in the device's browser and sign in with your user credentials.

## Browser requirements (web app)

The study setup and results web app at [https://my.vantagespace.com](https://my.vantagespace.com) works in current versions of **Chrome**, **Firefox**, and **Safari**.

## Network and syncing

Wi‑Fi or mobile data is required to log in, download study details, and upload observation data.

An active connection is not required while conducting tours — observations are stored on the device and sent when a connection is available. The app syncs approximately every 10 minutes when connected. Check sync status from the app menu.

## Offline tours

Once you've signed in, tours can be conducted without an internet connection. Observations upload automatically once a connection is restored. On Windows-based devices take care to not refresh the page without an internet connection.

## Troubleshooting

**App crashes on iPhone, iPad, or Android:** Check for an OS or app update in the App Store / Google Play. Ensure sufficient storage.

**Browser issues on Windows:** Try a different supported browser or clear your cache, then sign in again at [https://next.vantagespace.com](https://next.vantagespace.com).

Contact [team@vantagespace.com](mailto:team@vantagespace.com) if problems persist."